Privacy Policy for Hauz of Merch

Effective Date: Tuesday, August 27th, 2019

At Hauz of Merch, your privacy matters. We are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our brand  whether you’re browsing our website, signing up for updates, or making a purchase.

1. Who We Are

Hauz of Merch is a Kenyan-based website offering trendy, youth-focused products and experiences. We are dedicated to empowering and connecting individuals between the ages of 18 and 40 through fashion, lifestyle, and digital engagement.

2. What Information We Collect

We may collect the following types of personal information:

  • Email Address – to communicate offers, updates, and transactional information.

  • Phone Number – for contact related to orders, deliveries, and promotional messages.

  • Location Data – to personalize content, improve our services, and support delivery logistics.

We collect this data when you:

  • Sign up for our newsletter or mailing list

  • Place an order or make a purchase

  • Interact with our digital platforms

  • Participate in surveys, promotions, or campaigns

3. How We Use Your Information

Your personal data helps us serve you better. We use your information to:

  • Process orders and provide customer support

  • Send updates, offers, and brand communications (with your consent)

  • Customize your experience based on your location

  • Improve our products and user experience

  • Ensure security and prevent fraudulent activities

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Service providers (e.g., delivery companies, SMS/email platforms) who help us run our business efficiently.

  • Law enforcement or regulatory authorities if required to comply with legal obligations.

All third-party services we use are contractually bound to protect your data and use it only for the intended purpose.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communication at any time

To exercise your rights, contact us at: info@hauzofmerch.co.ke 

6. How We Protect Your Information

We use secure servers, encryption, and data access controls to protect your personal information. While we strive to keep your data secure, no system can guarantee 100% security, so we urge you to stay vigilant.

7. Cookies & Tracking

Our digital platforms may use cookies to enhance user experience and analyze traffic. You can modify your browser settings to block or delete cookies.

8. International Data Transfers

If we transfer data outside Kenya (e.g., cloud services), we ensure such transfers comply with applicable data protection laws, including Kenya’s Data Protection Act (2019).

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will notify you through our platforms or via email. Please review it regularly to stay informed.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Hauz of Merch
Email: info@hauzofmerch.co.ke
Phone: +254 720268932